Wavetec’s intelligently designed interactive kiosks are innovative, self-service computing terminals that provide customers access
to on-demand information and transactions. Our kiosks come with a touch screen for data entry, an on-screen keyboard, and dual printers to print tickets.
Our interactive kiosks come with two auto-cut printers, if one printer runs out of paper , the device automatically switches to the other printer to enable seamless ticket printing throughout the day. The dual printing technology makes our kiosks best suited for areas with high customer traffic, so that your queues are well managed, and your customers get the best service.
We also offer customized kiosks to allow our clients to interact with their customers in their desired way. When customers visit your service areas, they can print tickets through self-service kiosk, and can even record their feedback.
We have an assortment of various queue displays to suit the needs of our clients. Whether you want to have a queue display in your waiting lobby to inform your customers of their turn, or want counter display units at your counters, we can do it all for you. Our queuing displays will ensure that your customers don’t miss their turn and make your service areas more organized and systematic.
Apart from queuing displays, we also offer customer calling technology to enable your tellers to announce the next turns. Customers can miss their turns if they don’t view the queuing displays; thus we offer customer calling systems that provide additional support to streamline queues at service areas.
Business Intelligence Reports
Wavetec’s live reporting system and live manager dashboards are integrated with the different facets of queue management system thus they form a complete business intelligence module.
Our reporting system is a complete enterprise solution that is capable of extracting comprehensive insights in terms of customer flows, staff performance, service area efficiency etc. Managers can view region and branch reporting from a centralized location making sure that all service levels are met. Wavetec’s live dashboards can be used to generate business intelligence data to monitor center-wide service quality and root out discrepancies.
Other Peripheral Devices
Our peripheral devices serve to ensure that your queue management system runs flawlessly, and provide your staff with effective control to manage the work flows. The peripheral devices play an important role in communicating the queuing status so that your customers never miss their turn.